Overview
At Retail Hub, we strive to provide a hassle-free shopping experience. Our return policy ensures flexibility and convenience for both you and your customers.
Return Eligibility & Process
- Customers must initiate a return request within 4 days from the product delivery date.
- To request a return, please contact us at support@retailhub.org.in with order details.
- The product must be returned in its original condition, with tags and documents intact, and securely packaged for transit.
Return Categories & Charges
1. Free Returns (Incorrect or Defective Items)
If the item received is incorrect or defective, we will:
- Cover the full return shipping cost.
- Offer either a refund or an exchange.
- Process a refund to your wallet once the item is returned and inspected.
2. Returns for Non-Defective Items
If a customer wishes to return an item that was correctly shipped, we will:
- Provide a refund for the product amount.
- Charge a nominal flat return shipping and packaging fee, which must be covered by either the customer.
Refund Process
- Once the returned item is received and verified, refunds will be processed within 7 working business days.
- Refunds will be credited to your A/c.
Need Assistance?
For any queries regarding returns and refunds, feel free to contact us at support@retailhub.org.in.
We appreciate your trust in Retail Hub and are committed to providing you with the best service possible!
